Hurrikan

ServiceNow Service Portal

Don't let your ServiceNow Serice Portal undermine the long term strategic goals for your service initiatives. Often, a focus purely on technology puts UX (User Experience) in the back seat. Our Service Portal engagements look to user value, expectations, preference, and perceptions when designing the ideal solution for your organization. A well designed self-service portal enables customers to find and deploy the services to which they have access eliminating the need for constant negotiation for bespoke IT services. This creates more efficient IT and business teams, thereby improving their standing in their organizations.

Key Outcomes

• Deployment of optimized request fulfillment flows and improved User Experience simultaneously as a complete overhaul of the IT request experience.
• Make available to the business users key request types via a single intuitive and visually compelling portal.
• Single system and framework to easily build and consolidate new request types.
• Empowered users to request new items without having to call the Service Desk.
• Give business users the ability to track the status of their requests as they move through the ordering and fulfillment process.
• Eliminate paper forms and manual processes Integrated the various steps in the process across departments and vendors into one workflow Created a much faster tool that led to enormous productivity gains.

ServiceNow Express

Our Express implementation can get you up and running in a heartbeat. We know your business is important, so let us upgrade and deploy your service desk without any downtime.

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Custom Applications

Your business is unique and so are your workflows. Sometimes out-of-the-box solutions just don't fit your needs. We can develop custom applications that run on the ServiceNow platform to meet your business needs.

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